Sale Return without order receipt or Order ID

No tickets found.

My Tickets Open a ticket Notifications Privacy Logout

ID	Status	Date	Public/Private	Product	Department	Order
#47433	Closed	March 10, 2022 8:30 pm	public	IMPAKTT Cloud Subscription	Level 1 Support	-

Status

Date

Public/Private

Product

Department

Order

#47433

Closed

March 10, 2022 8:30 pm

public

IMPAKTT Cloud Subscription

Level 1 Support

Anas Raza

March 10, 2022 8:30 pm 3 years ago

For sale return, please confirm the following entry when slip is not available I am manually adjusting stock and crediting outlet cash and debiting inventory purchased, is this okay?

March 10, 2022 8:47 pm 3 years ago

For sale return, if your customer doesn’t have the order receipt or order number. To mark the sales return manually, need to follow the following steps:

To increase the stock, you can use stock adjustment and add the respective quantity that you received from the sales return.
To mark the entry of refunded amount, add a journal entry with the same amount that you refunded to the customer,
- Outlet cash account or the account from which you refunded the amount will be in credit.
- Sales Return account will be in debit,
  1. to see which account you have selected as sales return. Go to the URL “https://impaktt.techchef.org/wp-admin/admin.php?page=erp-settings&tab=accounting&section=erp_entry_config#sales_return_account” under Sales return you will find the account selected. (see attached)
To mark the Cost of a good entry, add a journal entry with the amount equal to the cost of the product multiplied by the quantity returned.
- The inventory account will be debited.
  - to see the inventory account Go to the URL “https://impaktt.techchef.org/wp-admin/admin.php?page=erp-settings&tab=accounting&section=erp_entry_config#inventory_account” under Inventory Account you will find the account selected. (see attached)
- Cost of Goods Sold account will be in credit
  - to find the account selected as cost of goods sold account Go to the URL “https://impaktt.techchef.org/wp-admin/admin.php?page=erp-settings&tab=accounting&section=erp_entry_config#cogs_account” under Costs of Goods Sold Account you will find the account selected (see attached)

Write a reply

The ticket has been closed. If you feel that your issue has not been solved yet or something new came up in relation to this ticket, you can re-open it by clicking this link.

Privacy

Subject

Subject