[vc_row full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1533291208770{margin-top: 0px !important;padding-top: 20px !important;padding-bottom: 20px !important;background-color: #046df3 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”banner” el_class=”grident-background”][vc_column][vc_column_text]
[/vc_column_text][vc_custom_heading text=”CUSTOMER SERVICE TICKET MANAGEMENT” font_container=”tag:h3|font_size:35px|text_align:center|color:%23ffffff|line_height:60px” use_theme_fonts=”yes” css_animation=”slideInLeft” el_id=”heading-1-vertical-tab” css=”.vc_custom_1533291414604{padding-top: 10px !important;}”][vc_custom_heading text=”Best customer relationships are created through Impaktt’s customer services ticket management solution. Customer satisfaction is your priority, therefore our unified apps are coded to ensure quick and seamless resolution of issues and queries.” font_container=”tag:h4|font_size:20px|text_align:center|color:%23ffffff|line_height:25px” google_fonts=”font_family:Nunito%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal” css_animation=”slideInLeft” el_id=”heading-4-vertical-tab” el_class=”h4-txt-banner”][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1530267779263{padding-top: 30px !important;padding-bottom: 80px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”section_vertical_tab”][vc_column css=”.vc_custom_1530267726683{margin-bottom: 10px !important;margin-left: 60px !important;}”][vc_custom_heading text=”Benefits” font_container=”tag:h2|text_align:left|color:%230c0c0c” use_theme_fonts=”yes” el_id=”heading_vertical_tab”][vc_tta_tour active_section=”1″ el_id=”vertical_tab” css=”.vc_custom_1530267320944{margin-left: 60px !important;}”][vc_tta_section title=”Saves Effort ” tab_id=”1530256269344-5c23affa-eeaa”][vc_column_text]Our automated technology reduce the human error and uphill battle, helping your service representatives to exert their energies on something that is most important, i-e., providing exceptional customer experience.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Tracks time ” tab_id=”1530256269483-2923606c-2a4f”][vc_column_text]Our ticket management system makes it easier to track when a problem or ticket has been addressed and closed successfully, this eventually gives a clearer picture of efficiency of your help desk support. Moreover, you can also pinpoint where the staff lags.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Organize” tab_id=”1530256405387-f5f4cf7d-c01a”][vc_column_text]Save your staff from the headaches of organizing every task into categories. Our customer service ticket management system assorts them according to the nature of the query and prioritizes them accordingly. This increase the efficiency and productivity.[/vc_column_text][/vc_tta_section][vc_tta_section title=”24/7 Support” tab_id=”1530256452814-df190c30-d269″][vc_column_text]Your customers can reach you at any time of the day and you have to be there for the support. Even if your staff works 9 to 5 and is off-duty, having our ticketing system can offer assistance to your customer finding them already suggested solutions.[/vc_column_text][/vc_tta_section][/vc_tta_tour][vc_row_inner el_id=”vertical_tab_sec_2″ css=”.vc_custom_1530267738011{margin-left: 60px !important;}”][vc_column_inner width=”1/2″ el_id=”btn_vertical_tab”][/vc_column_inner][vc_column_inner width=”1/2″][vc_btn title=”MORE DETAILS” color=”sky” el_id=”btn_vertical_tab”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1530889080885{margin-bottom: 0px !important;padding-top: 40px !important;padding-bottom: 95px !important;background-color: #ededed !important;}”][vc_column][vc_row_inner el_id=”feature_image”][vc_column_inner el_id=”feature-txt-head”][vc_custom_heading text=”Feature” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” el_id=”feature-heading-txt”][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1533289593068{margin-left: 0px !important;}”][vc_column_inner width=”1/2″][vc_single_image image=”1369″ img_size=”medium” alignment=”center”][vc_custom_heading text=”Knowledge base” font_container=”tag:h4|text_align:center|color:%234ab45d” use_theme_fonts=”yes” el_class=”txt-h4-feature”][vc_column_text]
[/vc_column_text][vc_custom_heading text=”NEED MORE DETAILS” font_container=”tag:h1|text_align:center|color:%230a0a0a” google_fonts=”font_family:Nunito%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal” el_id=”need-more-head” css=”.vc_custom_1533283328701{margin-top: 0px !important;margin-bottom: 50px !important;padding-top: 0px !important;}”][vc_custom_heading text=”Keep your online store managed, streamlined and lucrative with our ERP solutions. Let’s join hands and take your sales to the seventh sky. Let us elaborate the advantages further.” font_container=”tag:h2|text_align:center|color:%23ffffff” google_fonts=”font_family:Nunito%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal” el_id=”need-more-sub-head”][vc_btn title=”MORE DETAILS” color=”white” el_id=”btn-need-more-detail” link=”url:%23pps-button-popup-2833|||”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
[/vc_column_text][vc_custom_heading text=”CUSTOMER SERVICE TICKET MANAGEMENT” font_container=”tag:h3|font_size:35px|text_align:center|color:%23ffffff|line_height:60px” use_theme_fonts=”yes” css_animation=”slideInLeft” el_id=”heading-1-vertical-tab” css=”.vc_custom_1533291414604{padding-top: 10px !important;}”][vc_custom_heading text=”Best customer relationships are created through Impaktt’s customer services ticket management solution. Customer satisfaction is your priority, therefore our unified apps are coded to ensure quick and seamless resolution of issues and queries.” font_container=”tag:h4|font_size:20px|text_align:center|color:%23ffffff|line_height:25px” google_fonts=”font_family:Nunito%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal” css_animation=”slideInLeft” el_id=”heading-4-vertical-tab” el_class=”h4-txt-banner”][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1530267779263{padding-top: 30px !important;padding-bottom: 80px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”section_vertical_tab”][vc_column css=”.vc_custom_1530267726683{margin-bottom: 10px !important;margin-left: 60px !important;}”][vc_custom_heading text=”Benefits” font_container=”tag:h2|text_align:left|color:%230c0c0c” use_theme_fonts=”yes” el_id=”heading_vertical_tab”][vc_tta_tour active_section=”1″ el_id=”vertical_tab” css=”.vc_custom_1530267320944{margin-left: 60px !important;}”][vc_tta_section title=”Saves Effort ” tab_id=”1530256269344-5c23affa-eeaa”][vc_column_text]Our automated technology reduce the human error and uphill battle, helping your service representatives to exert their energies on something that is most important, i-e., providing exceptional customer experience.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Tracks time ” tab_id=”1530256269483-2923606c-2a4f”][vc_column_text]Our ticket management system makes it easier to track when a problem or ticket has been addressed and closed successfully, this eventually gives a clearer picture of efficiency of your help desk support. Moreover, you can also pinpoint where the staff lags.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Organize” tab_id=”1530256405387-f5f4cf7d-c01a”][vc_column_text]Save your staff from the headaches of organizing every task into categories. Our customer service ticket management system assorts them according to the nature of the query and prioritizes them accordingly. This increase the efficiency and productivity.[/vc_column_text][/vc_tta_section][vc_tta_section title=”24/7 Support” tab_id=”1530256452814-df190c30-d269″][vc_column_text]Your customers can reach you at any time of the day and you have to be there for the support. Even if your staff works 9 to 5 and is off-duty, having our ticketing system can offer assistance to your customer finding them already suggested solutions.[/vc_column_text][/vc_tta_section][/vc_tta_tour][vc_row_inner el_id=”vertical_tab_sec_2″ css=”.vc_custom_1530267738011{margin-left: 60px !important;}”][vc_column_inner width=”1/2″ el_id=”btn_vertical_tab”][/vc_column_inner][vc_column_inner width=”1/2″][vc_btn title=”MORE DETAILS” color=”sky” el_id=”btn_vertical_tab”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1530889080885{margin-bottom: 0px !important;padding-top: 40px !important;padding-bottom: 95px !important;background-color: #ededed !important;}”][vc_column][vc_row_inner el_id=”feature_image”][vc_column_inner el_id=”feature-txt-head”][vc_custom_heading text=”Feature” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” el_id=”feature-heading-txt”][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1533289593068{margin-left: 0px !important;}”][vc_column_inner width=”1/2″][vc_single_image image=”1369″ img_size=”medium” alignment=”center”][vc_custom_heading text=”Knowledge base” font_container=”tag:h4|text_align:center|color:%234ab45d” use_theme_fonts=”yes” el_class=”txt-h4-feature”][vc_column_text]
Let your end users get solutions to recurring incidents with knowledge rich articles offering detailed solutions, workarounds, and FAQs. This will minimize the workload on your helpdesk staff and provide them enough to address more technical issues that require personalized attention.
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”1368″ img_size=”medium” alignment=”center” el_class=”feature-img-sec”][vc_custom_heading text=”Help desk notifications” font_container=”tag:h4|text_align:center|color:%234ab45d” use_theme_fonts=”yes” el_class=”txt-h4-feature”][vc_column_text]Notify your staff each time a ticket is generated or assigned and stay your customers informed that their query is being dealt through email notifications. You can also create templates for email notifications as per your business nature, minimizing the manual hardwork.
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1533289604859{margin-left: 0px !important;}”][vc_column_inner width=”1/2″][vc_single_image image=”1367″ img_size=”medium” alignment=”center”][vc_custom_heading text=”Dashboards ” font_container=”tag:h4|text_align:center|color:%234ab45d” use_theme_fonts=”yes” el_class=”txt-h4-feature”][vc_column_text]User-friendly dashboard makes things simpler and more organized. You can track your performance in a flash. The dashboard amplifies the transparency across business metrics for prompt, more informed decisions that further raise the performance and efficiency level.
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”1366″ img_size=”medium” alignment=”center”][vc_custom_heading text=”Customization” font_container=”tag:h4|text_align:center|color:%234ab45d” use_theme_fonts=”yes” el_class=”txt-h4-feature”][vc_column_text]Your business is unique so should be its ticketing system. Add a personalized touch to your support portal as per your website. Simplify processes for your staff by collecting data and information about customer issues relevant to your customers, ensuring a tailored customer experience.
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1537885850255{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 90px !important;padding-right: 0px !important;padding-bottom: 30px !important;padding-left: 0px !important;background-image: url(https://impaktt.com/wp-content/uploads/2018/04/background.png?id=1689) !important;}” el_id=”sub-slider”][vc_column width=”1/6″ css=”.vc_custom_1530889305007{padding-top: 0px !important;padding-bottom: 0px !important;}”][/vc_column][vc_column width=”2/3″][vc_custom_heading text=”Glimpses Of Customer Service Ticket Management” font_container=”tag:h1|text_align:center|color:%23000000″ google_fonts=”font_family:Nunito%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_column_text css=”.vc_custom_1538034954632{margin-bottom: 50px !important;}”]Get finer understanding of your customers’ behavior with our ultimate integrated software.
[/vc_column_text][vc_column_text][new_royalslider id=”1″][/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1533291813913{margin-top: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”secondary-bg”][vc_column css=”.vc_custom_1526889726130{padding-bottom: 40px !important;}”][vc_row_inner el_id=”need-more-detail-box” css=”.vc_custom_1530518186166{margin-top: 0px !important;border-top-width: 0px !important;}”][vc_column_inner][vc_column_text]
[/vc_column_text][vc_custom_heading text=”NEED MORE DETAILS” font_container=”tag:h1|text_align:center|color:%230a0a0a” google_fonts=”font_family:Nunito%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal” el_id=”need-more-head” css=”.vc_custom_1533283328701{margin-top: 0px !important;margin-bottom: 50px !important;padding-top: 0px !important;}”][vc_custom_heading text=”Keep your online store managed, streamlined and lucrative with our ERP solutions. Let’s join hands and take your sales to the seventh sky. Let us elaborate the advantages further.” font_container=”tag:h2|text_align:center|color:%23ffffff” google_fonts=”font_family:Nunito%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal” el_id=”need-more-sub-head”][vc_btn title=”MORE DETAILS” color=”white” el_id=”btn-need-more-detail” link=”url:%23pps-button-popup-2833|||”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
Schedule your meeting
with team IMPAKTT today!
Our team will get in touch with meating details and schedule within 48 hours.
